Customer Service Industry

Situation:

The company had grown from a start up to a $3MM operation and continued growth was forecasted. However, their call center architecture would not scale to support additional growth.

Solution:

The NT Group provided options that included budget and system definition for a new architecture that was both cost-effective and scaled infinitely to support future growth.

Outcome:

The client implemented a hosted VoIP infrastructure that integrated with their existing web-based applications. This resulted in:

• scalability to support growth
• reduced operating costs
• strategic advantage for the client in marketing and sales capability